Terms of service

Terms of Service

Welcome to Elmly. By placing an order with us, you agree to the following terms. Please read them carefully.

1. Order Acceptance & Fulfillment

All orders are subject to stock availability at our Canadian fulfillment centers. While we strive for 100% accuracy, placing an order does not guarantee fulfillment if an item becomes unavailable. If we are unable to fulfill your order, we will notify you promptly and issue a full refund — no questions asked.

2. Shipping & Delivery

We offer standard flat-rate shipping of $10.00 CAD on all Canadian orders. Orders are fulfilled and shipped by our trusted third-party fulfillment partner based in Canada, using major Canadian carriers (Canpar, Purolator, FedEx). Standard delivery times are 3–7 business days after processing.

Please ensure your shipping address is accurate at checkout. Redirection or address correction fees may apply for errors provided by the customer.

3. Returns & Refunds

We want your home to feel perfect. If we sent the wrong item or it arrived damaged or defective, we'll make it right at no cost to you — just contact us as soon as the issue is identified.

For "changed mind" returns, items must be in their original, unopened packaging and are subject to a 20% restocking fee. This helps us keep our overall prices low for all families. Please refer to our Refund Policy for full details.

4. Pricing & Accuracy

Prices are subject to change based on manufacturer updates. In the event of a technical pricing error on our site, we reserve the right to cancel the affected order and issue a full refund. We will always communicate transparently if this occurs.

5. Product Use & Liability

Product warranties are provided by the original manufacturer (e.g., Keurig Canada, Oster). Elmly is a curated retailer and is not liable for indirect or consequential damages resulting from product use. Please follow all manufacturer instructions and safety guidelines included with your product.

6. Third-Party Fulfillment

Elmly partners with a third-party fulfillment provider based in Canada to process and ship your orders. Your shipping information (name, address) is shared solely for the purpose of completing your delivery. Your data is never used for direct marketing or shared with third-party advertisers. For full details on how we handle your data, please see our Privacy Policy.

7. Contact Us

If you have any questions about these terms, please contact us — we're happy to help.