Refund policy

Return Policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help. All return requests are reviewed on a case-by-case basis according to the following guidelines.

Items Eligible for Return

• Picking Errors: If you received the wrong item, contact us immediately. We'll arrange return shipping at no cost to you and issue a full refund or replacement.
• Defective Items: Defective products are subject to manufacturer warranty verification. Please report defects as soon as they are identified so we can begin the review process.
• Lost with Carrier: If your order was lost in transit, we will file a claim with the carrier on your behalf. A refund or replacement will be issued once the claim investigation is complete.
• Ordering Errors: If you ordered the wrong item, returns are accepted with a 20% restocking fee. Items must be in original, unopened, and sellable condition.

How to Initiate a Return

1. Contact us through our support portal with your original order number.
2. Specify the item(s) you wish to return and the reason.
3. Wait for approval — we'll confirm eligibility and provide next steps.
4. Once your return is received and inspected, your refund will be processed.

Refunds

Approved refunds are issued to your original payment method. Processing times may vary depending on the return reason and inspection outcome. We'll keep you updated throughout the process.

Important Notes

• All returns must reference the original order.
• Items must be returned in their original packaging and condition (where applicable).
• Defective item claims are subject to manufacturer review.